How to Improve Your Emotional Intelligence for Great Relationships
Don R. Crawley, CSP, DTM. How to Improve Your Emotional Intelligence for Great Relationships In a breakout session on how to improve your emotional intelligence at IT Nation Explore, an attendee...
View ArticleA Solution for Poor Customer Service
Don R. Crawley, CSP, DTM. A Solution for Poor Customer Service This is a story with a simple solution for poor customer service. I like word puzzles. The New York Times puzzles are an ongoing...
View Article4 Simple Ways to Improve Communication Skills with Customers
Don R. Crawley, CSP, DTM. 4 Simple Ways to Improve Communication Skills with Customers It’s more important now than ever to improve your communication skills with customers. Your customer communication...
View ArticleHow to Be a Powerful Uplifting Presence: A Positive Point of View
Don R. Crawley, CSP, DTM. How to Be a Powerful Uplifting Presence: A Positive Point of View We’re changing the format and the name of the Compassionate Geek blog starting with this post. You can think...
View Article“Shoulding” All Over Yourself and Misguided Self-Help Myths
Don R. Crawley, CSP, DTM. “Shoulding” All Over Yourself and Misguided Self-Help Myths Word of the Week: Should The word of the week is should, a popular topic in self-help circles. That probably seems...
View ArticleHow to Show Respect
Don R. Crawley, CSP, DTM. How to Show Respect Word of the Week: Respect The word of the week this week is respect. Respect comes in two forms. Probably, the most common way of thinking about respect is...
View ArticleAttention! (and Bad Customer Service)
Don R. Crawley, CSP, DTM. Attention! (and Bad Customer Service) Word of the Week: Attention The word of the week is attention. As in, pay attention to what your customer is saying and doing. That’s...
View ArticleThe Future vs. Your Future: Intentionality for Your Future
Don Crawley, Author. The Future vs. Your Future: Intentionality for Your Future Like most people, I get songs playing in my head. Sometimes, they’re great, such as something by J.S. Bach, Randy Travis,...
View ArticleJust Released the Audiobook Version of The 5 Principles of IT Customer...
Don Crawley, Author. Just Released the Audiobook Version of The 5 Principles of IT Customer Service Success Book I just released the audiobook version of my customer service book The 5 Principles of IT...
View ArticleIs it Worth Dying For? Good Emotional Intelligence
Don Crawley, Author. Is it Worth Dying For? Good Emotional Intelligence Friday morning, I’m on my way to an appointment when a white sedan comes right up on my tail, then swerves into the adjacent...
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